Why is my username taken?

Usernames are global to the entire SmartFile system. This means that once a username is taken on one site it can not be used on another.  There are a few ways around this:

1) Use an email address as a username.  As long as you don't have multiple user accounts using the same email address, this will work.

2) Purchase a realm. A realm allows you to have your own unique usernames outside of what exists already on SmartFile.  Call us at 877-336-3453 to find out more about realms.

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