Navigate to your site address or use app.smartfile.com From here you will click on the "Forgot Password?" link.
On the next screen, you will enter in your username and the email address associated with that user account.
You will receive an email prompting you to click on the button to reset your password.
After clicking on the "Reset Your Password" button, you will be re-directed to another screen where you can enter in your new password and then confirm it. Click on the "Change Password" button to complete this process.
Once this is complete, you will see a confirmation message informing you that your password has been changed. Proceed to log in with your username and newly-changed password.